Privacy & Terms

Privacy Policy

RE4 – Ragged Edge Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all RE4 – Ragged Edge Pty Ltd users and conforms to internet privacy standards.

If you have an questions or concerns regarding this statement you should contact Ragged Edge:  [email protected]

Collection Information

In order to use the RE4 website, we may require information from you in order to provide the best possible service. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by RE4 is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from RE4 customers is required in order to provide you with our products and/or service and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information such as credit card numbers on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collect, we simply pass them on in order to be processed as required.  We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website you can email us at [email protected]

Access to Collected Information

If your personally identifyable information changes or if you no longer desire our services you may correct, delete or deactivate it by emailing [email protected]

Orders

If you purchase a product or service from us, we may request certain personally identifiable information form you. You may be required to provide contact information (such as name, email and postal address) as well as financial information (such as credit card details and expiry date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communication

RE4 users personally identifiable information for essential communications, such as emails, accounts information and critical service details.  We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can require to be removed from any mailing list by emailing us at [email protected]

Third Parties

RE4 may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for another other purpose. RE4 does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with judicial proceeding, court order or legal processes served on our website.

Links

Links on the RE4 website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.raggededge.com.au.

Changes to privacy policy

If we decide to change our privacy policy, we will post these changes to this privacy statement, the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our homepage

Online delivery policy

After ordering online, you will receive an email confirmation from RE4 containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. If for any reason you need to contact RE4 in regards to an online delivery issue please email us at [email protected]


Terms & Conditions

RE4 – Ragged Edge 4×4 Pty Ltd Terms and Conditions of Booking

When you make a booking with us this following terms and conditions will apply:

Bookings

If you have any queries (changes, rescheduling requests etc) in relation to the drive you have booked, you must contact us directly. We do require a minimum of 5 business days notice to change a booking or a rescheduling fee will be applied. Rescheduling less than 2 business days is not permitted.

Rescheduling fees (5-2 business day notice):

Master – $65

Pro – $55

Comp & Night – $45

Intro – $35

Taster & Leaner – $25

Cancellation

If you do not attend at the agreed date, time and place you may not be entitled to a refund.

Lack of availability

We do not guarantee availability of any of the drives published on the website.

Drive descriptions

Your participation in each activity is conditional upon your acceptance of RE4’s terms and conditions.

Copyright

Copyright images and content on the RE4 site are protected by copyright and must not be copied, saved or used in any format other than incidental to your permitted use of this site.

Liability

RE4 – Ragged Edge Pty Ltd makes no warranty or representation regarding the drive to be provided on the website. RE4 – Ragged Edge Pty Ltd has no liability for any act, omission or default, whether negligent or otherwise caused by any drive instructor. RE4 – Ragged Edg Pty Ltd is not liable to you or any other person for any injury, damage or loss however caused in connection with the use of this website or a linked website or occasioned by undertaking a class booked on this website. RE4 – Ragged Edge Pty Ltd’s liability cannot be excluded, such liability is limited to the value of the class purchased.

These terms and conditions do not affect a consumer’s statutory rights.

General

This website is owned and operated by RE4 – Ragged Edge Pty Ltd (ABN 43 618 279 093  ). Use of this website is subject to these terms and conditions. These terms and conditions are governed by the laws of New South Wales and Victoria, Australia. All references to “we” “ our” and “us” are references to www.raggededge.com.au. For information on how we deal with your personal information please refer to our privacy policy.